George Bernard Shaw got it right: “The single biggest problem in communication is the illusion that it has taken place.”

You probably became a small business owner because you’re passionate, smart, informed and likely very obsessed with your company’s success. You live it. You breathe it. You sleep it. It’s easy to get so engrossed in your own experience and services/products that you may not have the perspective necessary to effectively communicate to your audience, be it employees, stakeholders or your community.

I came across this great little test in Canada’s Profit magazine to help you determine whether people understand your message or whether they are just nodding along. Keep track of whether you answer “true” or “false” to the following questions:

I’m aware of my own communication style, thanks to consistent feedback from employees, peers, clients and third parties such as consultants.
When I ask questions, I listen carefully to the answers (even if I think I already know them)
I frame my questions positively to that people know what I want them to do and not what they shouldn’t be doing
I communicate to key stakeholders both inside and outside my firm using layman’s terms and not industry jargon
I avoid stating vague motivational imperatives that offer little guidance, such as “Let’s all reach for the stars!”

The more “true” answers you had the better you are at communicating with your team. If you feel you had too many “false” answers then consider the following tips on how to better communicate with your team:

Listening.

Half of communication is listening. I know we’ve all heard this before but with so much on our plates these days it’s easy to let your mind wander when other people are talking. As a result you miss out on valuable information. Here are a couple of techniques to help you take in everything your staff, customers and investors are saying:
Play it back – repeat what you’ve just heard to ensure you’ve understood it correctly. You might be surprised how often you haven’t got it right.
Write it down – taking notes has been proven to increase your ability to recall the information. It also signals that you think what people are saying is important enough to write down.

Make time for employees:
Regular one-on-one meeting with staff members are important. If they work remotely then organise a phone or video meeting. From my experience, its best to try and do these once a week (depending on how many staff you have) as it keeps you informed of what’s going on and keeps staff focused as they want to ensure they’ve made progress and have updates for you. Make sure they have your undivided attention – turn off blackberry’s – otherwise this could be defeating the purpose.

That’s just a start. But hopefully the above tips will ensure you’re a better communicator so that those around you understand where you’re taking the business and how you’re going to get there.

A small business quote keeps you thinking, inspired and entertained.

“Opportunities are usually disguised as hard work, so most people don’t recognise them.”

Ann Landers (1918-2002) US columnist, attrib.

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A small business quote keeps you thinking, inspired and entertained.

“We will open the book.  Its pages are blank.  We are going to put words on them ourselves.  The book is called Opportunity and its first chapter is New Year’s Day.”

Edith Lovejoy Pierce (b. 1904) poet

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A small business quote keeps you thinking, inspired and entertained.

“The important thing in life is not the victory but the contest; the essential thing is not to have won, but to have fought well.”

Pierre de Coubertin (1863-1937) French founder of the modern Olympic Games, Speech (July 1908)

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A small business quote keeps you thinking, inspired and entertained. 

“Monopoly is a terrible thing, till you have it.”

Rupert Murdoch (b. 1931) US CEO of News Corporation, The New Yorker (1979) 

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A small business quote keeps you thinking, inspired and entertained. 

“Ideas are useless unless used.”

Theodore Levitt (1925-2006) US management theorist, Inc (February 1981) 

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A small business quote keeps you thinking, inspired and entertained. 

“The volatility at the core of deregulated financial institutions makes a world economy that is organised as a system of free markets essentially unstable”

John Gray (b. 1948) British academic & writer, False Dawn (1998)  

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A small business quote keeps you thinking, inspired and entertained. 

“We must believe in luck. For how else can we explain the success of those we don’t like?”

Jean Cocteau (1889-1963) French poet, attrib. 

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A small business quote keeps you thinking, inspired and entertained. 

“Money’s a horrid thing to follow, but a charming thing to meet.”

Henry James (1843-1916) US novelist, The Portrait of a Lady (1881) 

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A small business quote keeps you thinking, inspired and entertained. 

“Over the past 25 years, economic forecasters have missed four of the past five recessions.”

Anonymous, Business Week (30 September 1996) 

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