Comments on: Singapore - Do It With A Smile! http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile Let's talk business, ....SMALL BUSINESS! Mon, 08 Sep 2008 05:53:53 +0000 http://wordpress.org/?v=2.2.1 By: Don http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-47246 Don Sat, 09 Aug 2008 00:50:31 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-47246 I have visited Singapore twice and I'm always taken back by how clean everything is. I think it largely has to do with respect for oneanother and a little homeland pride. I have visited Singapore twice and I’m always taken back by how clean everything is. I think it largely has to do with respect for oneanother and a little homeland pride.

]]> By: Carrie T http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-47236 Carrie T Tue, 05 Aug 2008 23:30:34 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-47236 Wow. That sounds so nice to be in a place where you actually feel appreciated. So many companies are failing in the customer service department when it should be their focus. I have been reading a <a href="http://www.deliverandmeasure.com/" title="customer service book">customer service book</a> that has been about getting back to the basics and creating loyal customer attachments. I wish more businesses could see the importance of this. Wow. That sounds so nice to be in a place where you actually feel appreciated. So many companies are failing in the customer service department when it should be their focus. I have been reading a customer service book that has been about getting back to the basics and creating loyal customer attachments. I wish more businesses could see the importance of this.

]]> By: YC http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46975 YC Sat, 24 May 2008 01:47:09 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46975 I am pretty sure this is exclusive to tourist centric areas in Singapore. Undoubtedly it is required to encourage visitors from abroad to like the place and possibly make return visits, but for many locals, they find a real lack of customer service standards. However, I do believe this is quite possibly prevalent in many other countries (although it does not make it 'ok'.) I am pretty sure this is exclusive to tourist centric areas in Singapore. Undoubtedly it is required to encourage visitors from abroad to like the place and possibly make return visits, but for many locals, they find a real lack of customer service standards. However, I do believe this is quite possibly prevalent in many other countries (although it does not make it ‘ok’.)

]]> By: Emily Coltman http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46619 Emily Coltman Mon, 31 Mar 2008 15:39:27 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46619 Hi Stefan, Wow, that's impressive - a thank you e-mail for a one-night stay. Being a cynical accountant I have to ask, did that e-mail also ask you to do anything in return - e.g. post a plug for them on TripAdvisor? M Hi Stefan,

Wow, that’s impressive - a thank you e-mail for a one-night stay.

Being a cynical accountant I have to ask, did that e-mail also ask you to do anything in return - e.g. post a plug for them on TripAdvisor?

M

]]> By: Stefan Töpfer http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46556 Stefan Töpfer Sun, 23 Mar 2008 19:47:53 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46556 Hi John, hi Vicky, Thank you for your comment. I got an email thanking me for the stay in the Singapore Hyatt Hotel for one night. I know it all is marketing, but this is just another example how something can be pleasing and commercial at the same time. Stefan Hi John, hi Vicky,

Thank you for your comment.

I got an email thanking me for the stay in the Singapore Hyatt Hotel for one night. I know it all is marketing, but this is just another example how something can be pleasing and commercial at the same time.

Stefan

]]> By: World Signia™ » Stop-over in the Lion City - Singapore. http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46555 World Signia™ » Stop-over in the Lion City - Singapore. Sun, 23 Mar 2008 19:15:09 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46555 [...] we stopped over in the Lion City aka Singapore. It always amazes me how clean Singapore is and how friendly everybody is here, [...] […] we stopped over in the Lion City aka Singapore. It always amazes me how clean Singapore is and how friendly everybody is here, […]

]]> By: Vicky http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46553 Vicky Sun, 23 Mar 2008 01:31:02 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46553 I was glad to read your post. I find this to be a problem with businesses here in the US. Glad to see one country that's getting it right! Friendly, competent customer service should be #1 for businesses but seems to be low on the totem pole in favor of the almighty dollar these days. I was glad to read your post. I find this to be a problem with businesses here in the US. Glad to see one country that’s getting it right! Friendly, competent customer service should be #1 for businesses but seems to be low on the totem pole in favor of the almighty dollar these days.

]]> By: John http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46551 John Sat, 22 Mar 2008 12:25:06 +0000 http://www.sme-blog.com/customer-service/singapore-do-it-with-a-smile#comment-46551 Lovely country isn't it. There's a lot we cold learn from them when it comes to good customer service, there's is undoubtedly some of the best in the world. Lovely country isn’t it. There’s a lot we cold learn from them when it comes to good customer service, there’s is undoubtedly some of the best in the world.

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