P.S.: I tried to post a little earlier but I could not see my message. Sorry if it appears twice.

you will find that there is law controlling your relationship with your customers, and as far as possible this should be used to deal with the relationship with your partners.

Does your partner send out your orders direct? If so, it is easy, if you take delivery first and then deal with your clients, then it’s a little more complicated. Maybe you need to agree a quota with your supplier and factor something into the prize for these mishaps.

If you have a lawyer in your circle of (business-) friends try and get some ideas from him/her too. There are a few factors I don’t know to offer more specific ideas.

Best,
Stefan

Some great ideas for me just in the nick of time here! I’m into Canadian flower delivery, I’m thinking to settle smth like this for Canada. For the flower delivery, I will collaborate with the suppliers on http://www.canadianflowerdelivery.net because my research shows positive feedback on them. I’m relying on this hoping not to get complaints on quality because I’ve read some not-so-nice things on this.

Still, my question for someone with more experience would be: How do I settle the cases when I get complaints? (hope not!) How far does my responsibility go with flowers’ quality? Because you cannot sell someone smth and then send him to someone else when there’s a problem… can you?