Comments on: The 2 % Business Turn-Off

By: john

john — Fri, 23 Jul 2010 12:58:17 +0000

I agree it is a turn off. I guess it is will get worst in the future as the world depend on internet for shopping.

By: Amanda

Amanda — Thu, 10 Sep 2009 10:04:56 +0000

It can be really tricky, especially if you don’t take the time to read the fine print, as many don’t, when these clauses are thrown in. If they had any marketing assistance they would incorporate these charges into their cots, or not charge them at all instead of as you say making the whole process a turn-off.

By: Leaflet Distribution

Leaflet Distribution — Thu, 18 Dec 2008 12:22:38 +0000

I am also in agreement about adding the 2% charge to your standard cost. It also looks good to your customers if you make a big deal about paying for the pay pal yourself. As the customers arn’t really going to notice the tiny increase in cost and they will be more inclined to by from you other than one of your competitors if you make it clear that pay pal costs are covered from your end.

By: online paid paypal surveys

online paid paypal surveys — Tue, 17 Jun 2008 16:18:20 +0000

Its a hard world to get ahead in when every company seems to take what they can get from you and leave you seeking other sources for buisness. Especially bad is that transition period when you dont know whether a new resourse is legit or has quality. Im finding more and more that companies big and small seem to all be just out for them selves. I would like to see the little guy rise, the corner store or butcher overrun the big supermarkets etc. Ok ive got off track now lol.

By: Chris Norton

Chris Norton — Thu, 06 Mar 2008 15:46:41 +0000

Hi Stefan, interesting post. Paypal is a great service but speaking as an eBay powerseller it’s also an expensive one. If you use eBay for your small business they charge you around 7% to sell something and then Paypal take a further 5%.

I completely agree with Robert – they should just add it to their costs and offer a discount if you use a different service. However, as an eBay regular seller will know – you can’t do this on their platform – so we just have to grin and bear it.

Chris

By: Stefan Töpfer

Stefan Töpfer — Fri, 29 Feb 2008 15:09:07 +0000

Robert, like usual a great comment – thank you.

Stefan

By: Robert Moore

Robert Moore — Fri, 29 Feb 2008 14:49:57 +0000

Any merchant might get a better result by upping prices a little but saying 2% discount if paying by a method that suits the merchant more.

By: Stefan Töpfer

Stefan Töpfer — Tue, 26 Feb 2008 07:23:48 +0000

More than anything I think it is a bad practice for the small business, as it creates unnecessary barriers and will loose business and sales.

You don’t charge for the heating of your office either, but you could make the same argument as for the paypal charge.

So my advice – see it as what it is, a cost of doing business – and add it to your price as standard.

Stefan

By: Ross

Ross — Tue, 26 Feb 2008 03:04:31 +0000

I never did understand the charging extra myself. If you use any merchant acct or any third party credit card processor they will charge you no matter what. So why is it that I have only seen people charge extra for paypal but no others. I can usually see both sides but this one has always escaped me.

By: Navtej Kohli

Navtej Kohli — Mon, 25 Feb 2008 19:05:57 +0000

Hello Stefan, I agree to what you said about not charging the client the extra money. Most businesses fail due to not taking care of these small things.